Refund Policy

• Return & Refund Policy

• At Sugandham, we want you to be fully satisfied with your purchase. If, for any reason, you are not satisfied, we offer returns and refunds under the following terms and conditions.
• 1. Returns
• Eligibility for Returns: To be eligible for a return, your item must meet the following conditions:
• The item must be unused and in the same condition as you received it.
• The item must be in its original packaging.
• Proof of purchase or order confirmation is required.
• Digital downloads and gift cards
• Sale or clearance items (unless faulty)
• How to Initiate a Return: To initiate a return, please contact our customer service team at [Contact Information] with your order number and details about the product you wish to return. Once your return is approved, we will provide you with return instructions.
• Return Shipping Costs:
• Customers are responsible for covering the shipping costs for returning items, unless the return is due to an error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
• 2. Refunds
• Refund Process: Once we receive and inspect your returned item, we will notify you via email of the status of your refund. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7 days.
• Partial Refunds: In some cases, only partial refunds may be granted (if applicable):
• Any item that is not in its original condition, damaged, or missing parts for reasons not due to our error.
• Items returned after the specified return window 7 days.
• Late or Missing Refunds: If you haven’t received a refund yet
• Check your bank account or credit card statement.
• Contact your credit card company or bank; it may take some time before your refund is officially posted.
• If you’ve done all of this and still haven’t received your refund, please contact us at [Contact Information].

3. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at sugandham@gmail. Depending on availability, we may issue a replacement or an equivalent item.

• 4. Sale Items Only regular-priced items may be refunded; unfortunately, sale or clearance items cannot be refunded unless they are defective or damaged

5. Cancellations Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us immediately at sugandham@gmail.com. Once the order is shipped, you will need to follow our return policy to return the item.

• 6. Damaged or Defective Items If you receive a damaged or defective item, please contact us within [Insert Time Frame, e.g., 7 days] of receiving the product. We will arrange for a replacement or offer a full refund at no additional cost.
• 7. Contact Information If you have any questions about our return and refund policy, please contact us at:
• Sugandham
• Sugandham Gumanpura Kota Rajasthan 324007
• sagar13mittal@gmail.com
• 98281 92369

Note: Ensure our Return & Refund Policy complies with any local consumer protection laws or regulations, such as offering refunds on faulty products or items not as described.